To understand how dealerships treat consumers you need to understand where they make their money. There is a great site that gives detailed reports on how and where dealers make their money. Certainly worth a look.
http://www.nada.org/Publications/NADADATA/
During litigation in the American Arbitration Association I discovered that North Plainfield Nissan sold Maintenance Agreements and offered these agreement with the sale of used cars. The price was not disclosed in any of the purchase agreements and there was no documentation that was given to the claimant.
If you have purchased a car from North Plainfield Nissan and you have questions about the transaction I would review the documents for no fee.
Carton & Rudnick is a law firm in Middletown/Red Bank that litigates claims against car dealerships.
I recently litigated a case against North Plainfield Nissan using the American Arbitration Association. The litigant alleged that she was overcharged for the car and also that there were certain misrepresentation made pertaining to the financing.
During the arbitration it was disclosed that my client had "purchased" a "maintenance plan" for about $1,200. She testified that this was never disclosed to her and that she was unaware of the benefits of the plan, which included free oil changes.
The arbitrator found in the claimants favor and awarded a return of the $1,200 plus interests and costs BUT the basis is unknown because he did not award fees or triple the damages as required under NJ law for Consumer Fraud
Continue reading " North Plainfield Nissan and American Arbitration Association " »
The Honorable Mark Sullivan J.S.C. found that Acura of Ocean committed consumer fraud when they failed to accurately disclose damage on the lease of a new car.
The client leased a new car form Acura of Ocean and was told that there was a paint chip that had been repaired. The truth was that the vehicle had been vandalized and there was much more damage to the car, none of which was disclosed.
The Judge tripled the damages under the Consumer Fraud Act and provided for an award of counsel fees as required under the law
Continue reading " Acura of Ocean Commits Consumer Fraud " »
Many times vehicles are sold with known frame or other types of body damage. Dealers are required to disclose material facts to purchasers. Damaged vehicles are probably valued at 25-80% of the price you have paid and possibly nothing if the prior damages was severe. Safety concerns are aways an important issue on top of the monetary losses.
These cases are more common that you think. There are actually special auctions that only sell damages vehicles to dealers. Some are even owned by insurance companies. I have litigated many cases where Certified Used Cars have been sold in a damaged condition despite an extensive 100 point inspection.
Continue reading " Frame damage on new and used cars " »
You just have to see this to believe it. What happened to the customer is aways right?
Car salesman have a certain mind set. You need to understand car salesman have been trained to run over customers and have programmed responses. After you view this you will be in a better position to negotiate.
Continue reading " Brad Bensen Has a Disagreement With a Customer " »
