April 22, 2008

Top Consumer Complaints in New Jersey

Used Cars

Computer Sales

Debt Collection

Internet Sales / Goods

Telecommunications

Home Improvement Repair - General

Health Spas / Health Clubs

Home Furniture / Furnishings

Car Repair

February 13, 2008

Do Automobile Dealers Know when Cars Have Been in an Accident? Part II

TECHNOLOGY

Reasonably priced technology assures that dealers are aware of any damage to a car that they sell. An Elcometer. This devise measures the thickness of the paint on the car. There are manufacturer standards for paint thickness. There are standards for consistency on a car. This devise can absolutely warn a dealer if a car was re painted. This raises a red flag that the dealer must take a closer look at the car. They will then see other evidence that the car was wrecked, such as frame repair, over spray or bondo on the car. This is all obvious to anyone with any automotive experience, especially a dealer selling cars for a living. There are also frame machines that can measure even slight imbalances in the frame. There are a reasonably priced option for the dealers selling cars to the public. Don’t you think they should take the steps necessary to assure the cars that they both buy and sell are safe for the publics use? Does not seem to be asking very much? Not really.

February 12, 2008

Do Automobile Dealers Know when Cars Have Been in an Accident? Part I

The answer is simple: YES YES YES.

AUTOMOTIVE INDUSRTY STANDARDS

Dealers are required to inspect the cars before they sell them to the public. Industry standards mandate this result. They are in the best position and have the expertise to make these safety inspections. This aside, common sense mandates this result. Why would a dealer want to open himself to liability for selling a dangerous car when they had the chance to assure the car was safe? At a minimum they do not want a pissed off customer with many mechanical complaints. Bad for business. Might cost the dealer money in repairs. Might get sued.

Also the dealer has a process for acquiring car from auctions, on trades and by whole sale to assure that the cars are not damaged. Most of the auctions have special designations for damaged cars. Green light means no problem while cars sold under the yellow and red light have problems, mechanical or otherwise. Manheim Auto Auction is the main source of cars for these dealerships and they have a detailed system of disclosure. Manheim actually offers an inspection service for those buying and selling cars at the auction to assure an open and honest market place.

Continue reading "Do Automobile Dealers Know when Cars Have Been in an Accident? Part I" »

February 9, 2008

There is an Entire Market is Buying and Selling Damaged Cars.

You must be very careful when you buy a used car. There is an entire market place for damaged used cars. Most of the manufacturers have auctions that sell damages cars. There are also entire auctions dedicated to cars that have been totaled or salvaged by insurance companies.

General Motors Auction

www.iaai.com Insurance Auto Auction (Insurance companies own this one)

www.ctaa.com Car Tech Auction

www.salvagedirect.com Salvage Direct

www.totalresourceauctions.com Manheim subsidiary

This is the description on the Manheim site

Total Resource Auctions, a Manheim company, is committed to delivering a superior salvage auction experience. With a national footprint including Simulcast, dedicated staff, and a greater variety of late model year, lightly damaged vehicles, Total Resource Auctions gives you the customer what you need and how you want it.


Please read this regarding the law on selling damaged cars

February 8, 2008

Consumer Fraud and Selling Damaged Cars: Dealer Liability

Millions of new and used cars are sold every year in this country. It is well known within the industry, that many of the used cars are damaged, ranging form minor body damage to serious frame damage.

Many dealers sell these cars and make a handsome profit. The first issue is what is the dealers liability if they sell these cars?

There are many areas of law that address this liability: Consumer Fraud, Fraud, Breach of Warranty, Lemon Law (New and Used)

FRAUD
The basic premise of fraud is that if the dealer knows about the damage and they think that disclosing the information would make a difference in the consumers purchasing decision they must make the disclosure, whether or not they are asked by the purchaser. There is also liability for reckless disregard, meaning if they intentionally disregard the risk and stick their heads in the sand to avoid learning that the car was damaged there is liability.

CONSUMER FRAUD

The analysis is more complex but for the sake of brevity, if the dealer knew or should have known and failed to disclose this information there is liability under the Consumer Fraud Act. Intent must be proven under this situation.
The dealer can also be sued if the they misrepresented that the car was not in an accident when it actually was, even if they did not know. This is called an affirmative misrepresentation of fact. The dealer as a seller of merchandise is obligated to assure that their representations pertaining to their goods must be accurate

Continue reading "Consumer Fraud and Selling Damaged Cars: Dealer Liability" »